Access our Complaints and Whistleblowing policies to learn how we manage concerns and protect our community.
Magic Me thrives on open, honest relationships, and we view your feedback – even when it is a dissatisfaction -as an essential opportunity for us to listen, learn, and improve. This page provides a clear and safe path for anyone to speak up, whether you have a concern about our services or need to report serious wrongdoing. Our Complaints Policy outlines an accessible, staged process for resolving issues, including an informal “Stage 0” for quick feedback and flexible ways to get in touch to ensure that sharing your thoughts is as easy as possible. For more serious concerns regarding illegal or unethical practices, our Whistleblowing Policy ensures you are protected and heard without fear of reprisal. Within these documents, you will find practical details on our investigation timelines, how we support you with independent advocates, and the contact information for our Co-CEOs and Executive Director, who lead our commitment to accountability and care.
Complaints Policy: Outlines how participants, partners, and the public can express dissatisfaction, our accessible reporting stages, and how we use your feedback to improve our work.
Whistleblowing Policy: Provides a safe framework for staff, volunteers, and artists to raise concerns about wrongdoing or unethical behavior, ensuring every report is handled with confidentiality and seriousness.
