Magic Me Complaints Procedure


Magic Me describes a complaint as any expression of dissatisfaction (with Magic Me and its service, with a member of staff or volunteer, or with a Magic Me Trustee) that relates to Magic Me and that requires a formal response.

The formal complaints procedure is intended to ensure that all complaints are handled fairly, consistently and wherever possible resolved to the complainant’s satisfaction.

You can download our full procedure here.

Download resource

Resource preview